Client Success Manager

Chicago · Full-time · Intermediate

About The Position

We are looking for an experienced Client Success Manager to be a key member of the Product & Client team, working closely with our clients throughout the implementation of our mobile-first platform and post-implementation to help them maximize the value they realize from Yaro. You will be getting in on the ground floor to not only build best-in-class consumer digital products but also build our company. 

This is not your average client success manager role – and it’s not for the uninspired. This is life in the venture-backed start-up world – the fast lane. It’s next-generation digital healthcare. It's innovative and rich with opportunity, as you drive better healthcare and financial benefits for a portfolio of Yaro’s clients and their members.

About Yaro

Yaro is building digital products that put consumers in the center of their healthcare. We’re an experience transformation engine putting the consumer first, so that it’s simple to make smart benefits choices, shop and pay for care, and establish financial well-being. We work with health plans, providers, and health systems to serve members as consumers, delivering better health outcomes, increased transparency, and lower costs. 

 

We are:

  • Guided by clarity. We start with people - our clients, our users, and our team. By approaching our work with focus, transparency, and intention, we are clear on our priorities and what needs to get done and when.
  • Building with intensity. Our passion has purpose, and that purpose drives us to build and sustain momentum. Staying agile and efficient gives us the ability to build and adapt quickly and securely. We want to get things done: built, launched, and making a positive impact.
  • Working in community. As team members, we radically collaborate in trusting relationships and create something we’re proud of. Bringing diverse experiences, perspectives, and skills, we build together as a company, with partners, and as part of the healthcare community. 

 

In your role as a client success manager, you’ll be the trusted advisor to our clients. Part coach, business analyst, project manager, and strategic adviser, you are continually focused on helping our clients and users improve the benefits they reap from working with Yaro’s platform and digital products. If you’re passionate about creating delightful cross-platform mobile applications along with building team and strategy on a mobile-first consumer product, we would love to talk to you.

About You

  • You GSD and take ownership to drive results – You are organized, efficient and productive.
  • You level up daily - Every day is a new opportunity to learn something new, take on a new challenge, and find a solution.
  • You’re passionate about the company’s vision of radically simplifying the consumer healthcare journey to improve consumer experience, quality of care and reduce healthcare costs.
  • You think big! You insist on the highest standards, strive to automate all processes, and focus on scale. The details matter.
  • You can manage multiple projects simultaneously and effectively prioritize.
  • You are analytical – You solve problems with quantitative and qualitative data and can tell the story to our clients or internal teams
  • You can’t stop obsessing over the customer and are excited about new ways to use data and user design to continuously create a better customer experience.

About Your Responsibilities

  • Project manage our client implementations and continue the relationship post-launch as the main point of contact for our clients and users to triage issues, answer questions, and position them for success
  • Collaborate cross-functionally with our Product, Engineering, and Sales teams to ensure project timelines are met, resolve issues, and identify new opportunities to add value for our clients
  • Assist clients with marketing and communications to their members that encourage adoption of the Yaro platform
  • Become a Yaro product expert, knowing every user journey, capability, and feature like the back of your hand so you can coach clients/users in getting the most out of our product. You’ll even get to assist with product strategy, product roadmap, and competitive analysis as needed.
  • Constantly innovate and identify ways we can consistently delighting our customers
  • Success looks like maintaining high levels of client engagement, satisfaction, and loyalty

About You in the Role

  • A bachelor’s degree or equivalent experience (experience is important)
  • Client-facing experience, preferably within technology/software delivery projects
  • Overall solid, on-the-ground experience in areas such as project management, account management, business analysis, and/or change management (marketing, communications, training, etc.) 
  • Strong communication, relationship-building, and interpersonal skills – You will interact with Yaro’s clients, internal teams, and leadership on a regular basis. Do you know how to deftly navigate competing interests and communication on multiple levels? 
  • Track record of managing projects through the full life cycle, from definition to post-launch
  • Gift for prioritizing  work based on business and customer impact
  • The flexibility and agility to work cross-functionally in a fast-paced environment – No task is deemed “not my job”, but you’re also not afraid to ask for help
  • You lean towards a process-focused approach, with strong problem-solving skills and keen attention to detail
  • You get embarrassingly excited about Excel/Google Sheets and PowerPoint/Google Slides
  • HealthTech and/or FinTech industry experience a huge bonus

Perks of the Job

  • The chance to help build a platform and a company - you will make an impact here!
  • Work alongside talented minds to learn and deliver more as a team than any individual could on his/her own
  • Professional development and personal “brand” development through active participation in industry conferences, local ecosystem events and support for personal passion projects aligned with Yaro’s mission and values
  • Competitive salary, bonus potential and stock option eligibility
  • Open PTO and flexible work hours
  • We're excited to be part of the WeWork community at 515 N State 
  • Access to all WeWork amenities, plus the building’s lounge, gym, and secure bike room
  • Health insurance, disability and life insurance, 401(k), commuter benefits, and more
  • Team events and happy hours
  • Parental leave

About the Team

Yaro is an impassioned work environment built by a diverse group with a strong sense of community. We’re here to revolutionize healthcare, put the power in the hands of the customer, and provide a inspiring and meaningful place to work. (We’re also pretty fun.) Join us!

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