Client Implementation Manager

Chicago · Full-time · Intermediate

About The Position

We are looking for an experienced Client Implementation Manager to be a key member of the product team, working cross-functionally between product design, the engineering team, and clients to deliver a superior mobile healthcare experience. You will be getting in on the ground floor to not only build best-in-class consumer digital products, but also build our company. 

This is not your average client-facing role – and it’s not for the uninspired. This is life in the venture-backed start-up world – the fast lane. It’s next-generation digital healthcare. It's innovative and rich with opportunity, as you drive better healthcare and financial benefits for a portfolio of Yaro’s clients and their members.

About Yaro

Yaro is building digital products that put consumers in the center of their healthcare. We’re an experience transformation engine putting the consumer first, so that it’s simple to make smart benefits choices, shop and pay for care, and establish financial well-being. We work with health plans, providers, and health systems to serve members as consumers, delivering better health outcomes, increased transparency, and lower costs. We want to have a continuous stream of diverse, smart engineers and designers who are excited and hungry to use software to solve challenging problems that immediately impact lives.

We are:

  • Guided by clarity. We start with people - our clients, our users, and our team. By approaching our work with focus, transparency, and intention, we are clear on our priorities and what needs to get done and when.
  • Building with intensity. Our passion has purpose, and that purpose drives us to build and sustain momentum. Staying agile and efficient gives us the ability to build and adapt quickly and securely. We want to get things done: built, launched, and making positive impact.
  • Working in community. As team members, we radically collaborate in trusting relationships and create something we’re proud of. Bringing diverse experiences, perspectives, and skills, we build together as a company, with partners, and as part of the healthcare community. 

In your role as a Client Implementation Manager, you’ll be on the front lines every day as a trusted adviser for our clients. Part coach, business analyst, strategic adviser, project manager, and product expert, you are continually focused on helping our clients improve the benefits they reap from working with Yaro’s platform and digital products. If you’re passionate about creating delightful cross platform mobile applications along with building team and strategy on a mobile-first consumer product, we would love to talk to you.

About You

  • You GSD and take ownership to drive results – You are organized, efficient and productive.
  • You level up daily - Every day is a new opportunity to learn something new, take on a new challenge, and find a solution.
  • You’re passionate about the company’s vision of radically simplifying the consumer healthcare journey to improve consumer experience, quality of care and reduce healthcare costs.
  • You think big! You insist on the highest standards, strive to automate all processes, and focus on scale. The details matter.
  • You can’t stop obsessing over the customer and are excited about new ways to use data and user design to continuously create a better customer experience.
  • You can manage multiple projects simultaneously and effectively prioritize.
  • You are analytical – You solve problems with quantitative and qualitative data and can tell the story to our clients or internal teams

What You Might Do in Your First Year

Lead the delivery/implementation of Yaro’s mobile-first digital consumer platform with a portfolio of clients, which may include health plans, health systems/providers, and enterprise employers. This means:

  • Gathering business/functional requirements from clients
  • Delivering these requirements while managing issues and escalations
  • Developing metrics for success/ROI based on each client’s goals and review progress on a regular basis
  • Producing marketing and communication toolkits for clients to drive consumer engagement.

Success looks like maintaining high levels of client engagement, satisfaction, and loyalty.

Become a Yaro product expert, knowing every user journey, capability, and feature like the back of your hand. You’ll even get to assist with product strategy, product roadmap, and competitive analysis as needed.

Bridge the gap between Yaro’s product, design, and engineering teams to ensure all requirements are built and delivered upon. You will be helping to ensure the product vision becomes reality.

Collaborate with Yaro leadership to manage and grow business within the client portfolio.

About You in the Role

  • A bachelor’s degree or equivalent experience (experience is important)
  • Client-facing experience, preferably within technology/software delivery projects on requirements gathering, building, and deploying software
  • Overall solid, on-the-ground experience in areas such as project management, product management, business analysis, user experience, testing, and/or change management (marketing, communications, training, etc.)
  • Strong communication, relationship-building, and interpersonal skills – You will interact with Yaro’s clients, end-users, and leadership on a regular basis. Do you know how to deftly navigate competing interests and communication on multiple levels?
  • The flexibility and agility to work cross-functionally in a fast-paced environment – No task is deemed “not my job”, but you’re also not afraid to ask for help
  • You lean towards a process-focused approach, with strong problem-solving skills and keen attention to detail. We’d especially love it if you have a basic understanding of Agile and Scrum
  • You get embarrassingly excited about Excel/Google Sheets and PowerPoint/Google Slides
  • Our product is highly technical and your role will definitely be a lot easier if you have some kind of tech background, especially with SQL
  • HealthTech and/or FinTech industry experience preferred

Perks of the Job

  • The chance to help build a platform and a company - you will make an impact here!
  • Work alongside talented minds to learn and deliver more as a team than any individual could on his/her own
  • Professional development and personal “brand” development through active participation in industry conferences, local ecosystem events and support for personal passion projects aligned with Yaro’s mission and values
  • Competitive salary, bonus potential and stock option eligibility
  • Open PTO and flexible work hours
  • We're currently right on Michigan Avenue, but moving soon to the WeWork at 515 N State 
  • Access to all WeWork amenities, plus the building’s lounge, gym, and secure bike room
  • Health insurance, disability and life insurance, 401(k), commuter benefits, and more
  • Team events and happy hours
  • Parental leave

About the Team

Yaro is an impassioned work environment built by a diverse group with a strong sense of community. We’re here to revolutionize healthcare, put the power in the hands of the customer, and provide a inspiring and meaningful place to work. (We’re also pretty fun.) Join us!

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