Yaro brings personalized consumer experience to 350,000+ health plan members with mobile-first platform.
Healthcare navigation just got a whole lot simpler for 350,000+ members of an innovative US health insurer with the launch of Yaro’s white label, mobile-first consumer platform. The multi-channel platform provides a guided, personalized consumer experience and puts healthcare into members’ hands when they’re on-the-go.
Delivering a best-in-class consumer experience hinges on Yaro’s backend technology and analytics platform, as well as a seamless implementation process for clients. As noted by a member of the health plan’s leadership team, “Really appreciate your team’s partnership, capabilities, and responsiveness. Your team is very focused on delivery. Look forward to the continued success of the new Yaro app for our members.”
Yaro’s modular and highly configurable backend platform can plug and play data feeds and enable speed-to-market, particularly for complex and varied health insurance benefit designs. Omni-channel experiences become easy to stand up with a holistic view of consumers across channels via analytics and Yaro’s personalization engine. The analytics, in turn, help relentlessly improve consumer experience.
A simpler, personalized consumer experience
Yaro reimagines the healthcare user journey to create a more intuitive user experience that improves healthcare literacy. The app simplifies healthcare jargon and provides educational tips to empower members to make informed decisions on their terms.
With Yaro’s mobile app, health plan members can:
- Find care fast. Search for in-network doctors close by or connect with a virtual doctor through an integration with the health plan’s telemedicine service provider.
- Use plain language search.Don’t know what type of doctor you are looking for? No problem! Use the plain language search to enter a symptom, condition, procedure, or slang term and Yaro’s platform will pull up the type of doctor or facility you are looking for.
- Analyze symptoms. Use an interactive tool powered by AI to check specific symptoms for treatment recommendations.
- Access personalized benefits details. View benefits and coverage information tailored to your specific plan.
- Check accumulators. View real-time deductible and out-of-pocket maximum status.
- View claims. Review claims history, including details about the services received, provider information, and explanations about the amount owed.
- Get help. Connect with customer service and get questions answered.
Yaro is a consumer-centered healthcare technology company based in Chicago. Health insurers, health systems, and TPAs implement Yaro’s white-label platform to provide their members and patients with a simple, convenient digital front door to healthcare and guided user journeys. Yaro’s aim is to empower consumers to make a different — and better — choice because they used Yaro’s platform. Yaro makes it faster and easier for consumers to understand their health benefits and shop and pay for their care. By providing real-time insights at every touchpoint, Yaro delivers personalized, relevant options and simplifies the healthcare process to deliver a breakthrough consumer experience.
For more information on Yaro, visit goyaro.com